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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Optivo (202007796)

The resident has complained about: The landlord’s response to requests for information supporting the service charges. The landlord’s organisation of resident meetings. The landlord’s handling of parking at the development, and the associated gate repairs. The landlord’s response to concerns about the quality of the communal gardening and cleaning services. The landlord’s response to reports about a roof leak.

Platform Housing Group Limited (202012058)

  REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Clarion Housing Association Limited (202001388)

This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal door; the resident’s reports of a faulty front door to his flat.

Newham Council (202101367)

The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.

Notting Hill Genesis (202014861)

This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related complaint.

Peabody Trust (202009412)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.