Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Cambridge Housing Society Limited (202005114)

The complaint is about:

Co-operative Development Society Limited (202014369)

This complaint is about the landlord’s handling of: the removal of plants from a neighbouring garden; the procurement of a new estate gardening contract; the related complaint.

Guinness Housing Association Limited (202004732)

The resident complained about the landlord's response to:

Housing 21 (202002419)

The complaint concerns the landlord’s handling of the resident’s: request for compensation for items she had purchased for the property. request for her previous complaint about issues including anti-social behaviour (ASB), staff conduct and repairs to be reinvestigated as she did not agree with the outcome. reports of outstanding repairs needed to the property. concerns about a data breach by the landlord. formal complaint about these matters.

Jigsaw Homes Tameside (202000469)

The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.

Lewisham Council (201913042)

The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the fire panel, and its response to his subsequent formal complaint.

Notting Hill Genesis (202002199)

The complaint is about the landlord’s response to the resident’s reports about:

Optivo (202007672)

The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the kitchen when the resident moved into the property, and the landlord’s response to the resident’s request to renew it. The landlord’s handling of repairs to the resident’s kitchen. The landlord’s handling of repairs to the resident’s front door and toilet. The landlord’s handling of the resident’s request for repairs to her windows.

Orbit Group Limited (201908846)

The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord in relation to service charges.

Shepherds Bush Housing Association Limited (202014550)

The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.