Watford Community Housing Trust (202010443)
The complaint is about the landlord’s response to reports of a boiler leak.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Waverley Borough Council (202013619)
The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. request for compensation for damage to her property and personal belongings.
Westminster City Council (202011847)
The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.
Bristol City Council (201915801)
The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras.
Cambridge City Council (202001801)
The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog.
Central and Cecil Housing Trust (201909418)
The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response to the resident’s request to install a dishwasher and washing machine in her current property. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202004140)
The resident complained about the landlord's handling of :
Hammersmith and Fulham Council (202013211)
The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition of their new home when let, together with the handling of the associated repairs.
Hyde Housing Association Limited (202012315)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
Optivo (202010828)
The resident complained about the landlord’s handling of reports about: The standard of the cleaning to communal areas. The conduct of the Scheme Manager. The conduct of the Scheme Manager towards another resident. Testing of a fire alarm panel and a subsequent fault.