Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202208163)

The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about an overhanging tree and the maintenance of a path. The Ombudsman also investigated the landlord’s complaint handling.

Torus62 Limited (202204805)

The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including damp and mould in the upstairs of the property, leaks, and cracks in the plaster; and the subsequent complaint.

Bristol City Council (202226249)

  REPORT COMPLAINT 202226249 Bristol City Council 29 September 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Camden Council (202120601)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the estate. The landlord’s handling of the resident’s reports of redecoration required following damage during the installation of a grab rail at her current property and reports of discrimination. The resident’s report of the condition of her previous property prior to her decant in 2016. The landlord’s handling of the resident’s decant in 2016 and the resident’s report of discrimination at this time. The resident’s report concerning the landlord’s consideration of a home loss payment and disturbance payment following the decant in 2016. The landlord’s handling of the resident’s request for rehousing under the local authority’s housing allocations policy. The landlord’s complaint handling and the resident’s request for compensation.

Camden Council (202217379)

The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp and mould within his property.

Clarion Housing Association Limited (202207945)

This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident into temporary accommodation. Reports of pigeons nesting and defecating on the property. Reports of a neighbour’s overgrown garden. The resident’s concerns regarding an external boundary wall. The associated complaint.