Abri Group Limited (202312131)
The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision issues. Communication with the resident. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Canterbury City Council (202303492)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: The landlord’s complaint handling. The landlord’s record keeping.
Hammersmith and Fulham Council (202219131)
This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s administration of the resident’s request for rehousing. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202232308)
The complaint is about the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair.
Haringey London Borough Council (202216013)
The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling of arrangements for asbestos removal in the resident’s property. The Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202216813)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
London Borough of Hackney (202228862)
REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Origin Housing Limited (202231047)
The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202304938)
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
Sanctuary Housing Association (202231198)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.