Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items damaged by the fire. The resident’s claim for compensation for the cost of replacing a carpet which was removed from the property after the fire.
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s response to the resident’s reports of ASB. The resident’s reports of inappropriate staff conduct.
This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 January 2020. This complaint is also about the landlord’s response to the resident’s concerns about the safety of the solid fuel heating system in their property prior to the chimney fire on 7 January 2020.
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
The resident has complained about: the landlord’s response to his reports of noise-related anti-social behaviour (‘ASB’) from his neighbour; the landlord’s handling of his associated complaint.
The complaint is about the landlord’s handling of the resident’s request for adaptations to her property. The complaint is about the landlord’s handling of the resident’s reports of cold spots and drafts in the property.
The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites in his property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced from a neighbour.
The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) complaint made against the resident. The landlord’s response to the resident’s reports of ASB. The landlord’s handling of the associated complaint.
The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs.