Longhurst Group Limited (202002782)
This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect of the resident’s mental health concerns. The resident’s concerns were dealt with over six separate complaints: The landlord’s handling of the resident’s Section 21 notice in August 2019 and the arear proceedings (3778972). The level of support the landlord offered to the resident in relation to his mental health (Landlord’s reference 3778972). How a member of the landlord’s staff handled a call with the resident regarding his rent account on 12 May 2020 (Landlord’s reference 3769803) and the content of the landlord’s follow up letter of 14 May 2020 (Landlord’s reference 3774431). A member of the landlord’s staff refusing to read the resident’s letter during a meeting with him on 1 October 2019. (Landlord’s reference 3724824). The landlord pursing the resident for court costs (Landlord’s reference 8499598). This complaint is also about the landlord’s response to reports of repairs to the resident’s front door.(Complaint reference 3774252).