Trafford Housing Trust Limited (201914651)
The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.
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The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.
The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s communication in relation to a Voluntary Right to Buy scheme, specifically, the steps it took to make tenants aware of the scheme. How the landlord handled the complaint.
The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer service received by the complainant.
The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for reimbursement for costs she states she incurred removing this.
The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.
The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s complaint
The complaint is about: The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s response to the resident's reports of damage.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs.
The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated in, specifically whether repairs were being carried out properly and/or were necessary; the level of service charge increases.