Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns with her service charge increase.
This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.
The landlord’s response to the resident’s reports of asbestos contained in a fire door.
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.
The complaint is about the level of compensation offered for items removed from the resident’s shed
The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend repair appointments.
The complaint is about the landlord’s response to the resident’s request for a permanent decant.
The complaint concerns the level of service charges.
The complaint is about the level of rent at the property.