Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Habinteg Housing Association Limited (201910893)

This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.

Metropolitan Housing Trust Limited (202101822)

The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.

Swindon Borough Council (202009294)

The complaint is about the Council disposing of items it was storing for the resident.

Thames Valley Housing Association Limited (201907582)

The landlords handling of the residents reports concerning gardening and guttering issues.

Catalyst Housing Limited (202007537)

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.

Metropolitan Housing Trust Limited (202012807)

The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.

MHS Homes Ltd (202001013)

The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.

Harrow Council (202013212)

The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused by a leak at the property. The complaint is also about the landlord’s communication and complaint handling.

London Borough of Redbridge (202014608)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

Midland Heart Limited (202013704)

The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.