Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Metropolitan Housing Trust Limited (202012142)

The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.

Newlon Housing Trust (201900081)

The complaint is about the landlord’s handling of the resident’s request for: A kitchen and bathroom refurbishment; and Repairs required to her bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Peabody Trust (202106695)

The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home.

Sandwell Metropolitan Borough Council (202107582)

The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The resident’s concerns about the landlord’s decision to issue a single point of contact arrangement. the associated complaint.

Beyond Housing Limited (202009831)

The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The landlord’s response to the resident’s concern that the feedback survey he had completed in November 2019 had been altered by a member of the landlord’s staff. The resident’s concern about the arrears recovery action taken by the landlord at the end of his tenancy. The landlord’s handling of the associated complaint.

EMH Housing and Regeneration Limited (202108164)

REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Home Group Limited (202009145)

The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the carpet, which was damaged by the leak.