Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Trafford Housing Trust Limited (202017444)

This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.

Clarion Housing Association Limited (202016236)

The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.

Dartford Borough Council (202006740)

This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds maintenance; b. the landlord’s response to the resident’s reports about; Service charges a neighbour’s CCTV installation

Peabody Enterprises Limited (202009487)

The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.

Peabody Trust (202102931)

The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.

Thirteen Housing Group Limited (202105488)

The complaint concerns the landlord’s handling of repairs following a leak.

Guinness Housing Association Limited (202100589)

The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a leak. Handling of the associated complaint.

Hounslow Council (202109929)

The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property.

Metropolitan Thames Valley Housing (201903124)

The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.

Midland Heart Limited (202002627)

The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.