Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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bpha Limited (202002074)

The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property. 

Magenta Living (202003279)

The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the block and letting of a property during the Covid-19 pandemic. The complaint is also about the landlord’s complaints handling.

Gloucester City Homes Limited (201916109)

The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord took too long to respond to a leak and the resulting remedial works The landlord took too long to remove an abandoned mattress by the property

Wakefield And District Housing Limited (202000248)

        REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

Harrow Council (202002402)

The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint handling.

Metropolitan Housing Trust Limited (201911461)

        REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

Yorkshire Housing Limited (201914633)

      REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

A2Dominion Housing Group Limited (201905292)

The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply of illicit substances; and keeping pets in the building.