Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Barnet Council (202012764)

The landlord’s handling of the resident’s reports of fly infestation at their property.

Cheshire Peaks & Plains Housing Trust (202010792)

The complaint is regarding: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of ASB reports made against the resident. The landlord’s complaint handling.

Clarion Housing Association Limited (202015290)

The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.

Notting Hill Genesis (201915709)

The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to the resident’s formal complaint.

Salix Homes Limited (202104609)

The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.

Somerset West and Taunton Council (202006714)

The resident has complained that: The landlord has refused to compensate them for damage to their car.

Tower Hamlets Council (202010991)

The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.

Barking and Dagenham Council (201911211)

This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.

Birmingham City Council (202013007)

The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.

Clarion Housing Association Limited (202010433)

The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.