The Guinness Partnership Limited (202014535)
The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
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The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.
The complaint is about the Council’s handling of the resident’s request for re-housing.
The complaint is about the landlord’s handling of street lighting repairs.
The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.
REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the resident’s complaint.
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. The resident’s report of no heating and hot water following a leak in her property. The reports of damp and mould in her property following the leak, and damage to her front door. The associated complaint.
The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.