Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French doors. Request for the secondary front door to be replaced. Complaint and the level of redress offered.
The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the property. The resident’s reports of damp and mould in the property. The resident’s reports of disrepair to his property and associated remedial repairs. The landlord’s complaint handling has also been investigated.
The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.
The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ dog being let out without a lead. Concerns for the welfare of the neighbours’ cats and dog, and the nuisance they were causing. Reports of anti-social behaviour (ASB) caused by the neighbours. Concerns about the placement of a hedge. Formal complaint.
This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property.
The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of heating repairs.