Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.
This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds maintenance; b. the landlord’s response to the resident’s reports about; Service charges a neighbour’s CCTV installation
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
The complaint concerns the landlord’s handling of repairs following a leak.
The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a leak. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property.
The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.
The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).