Peabody Trust (202015071)
The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202016801)
The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.
Peabody Trust (202101023)
This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing agent.
Sanctuary Housing Association (202010332)
This complaint is about the landlord’s response to: The resident’s reports of repairs to his rear living room window. The resident’s report of alleged anti-social behaviour (ASB). The resident’s concerns about calls he made to the landlord on 3, 4 and 5 August 2020 and his housing officer putting the phone down on him when he called on 29 September 2020.
Sanctuary Housing Association (202015725)
The complaint is about the landlord’s response to the resident’s reports about:
Birmingham City Council (202015613)
The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units.
Bournemouth Churches Housing Association Limited (202002952)
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
Mid Suffolk District Council (201911656)
The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of reports that contractors damaged the resident’s possessions. The landlord’s handling of the reports about the conduct of contractors at the property, including concerns over adherence to Covid-19 rules, operatives mocking a disabled person, and smoking and eating whilst at the new property.
Optivo (202010971)
The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response to the resident’s reports of issues with the bathroom at the property. Complaints handling.
Paradigm Housing Group Limited (202017400)
The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling.