Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

Select order

Peabody Trust (202014401)

This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.

Southern Housing Group Limited (202010169)

The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.

Thurrock Council (202100915)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB).

Tower Hamlets Council (202013924)

The complaint is about the landlord’s response to the resident’s water ingress and mould reports.

Watford Community Housing Trust (202010443)

The complaint is about the landlord’s response to reports of a boiler leak.

Waverley Borough Council (202013619)

The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. request for compensation for damage to her property and personal belongings.

Westminster City Council (202011847)

The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.

Bristol City Council (201915801)

The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras.

Cambridge City Council (202001801)

The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog.

Central and Cecil Housing Trust (201909418)

The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response to the resident’s request to install a dishwasher and washing machine in her current property. The landlord’s handling of the associated complaint.