London & Quadrant Housing Trust (202016830)
The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge for a fire risk assessment.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Housing Trust Limited (202104738)
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
One Housing Group Limited (202110942)
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Optivo (202008811)
This complaint is about the landlord’s handling of: the resident’s request for adaptations to the property; the resident’s request for a property transfer; the related complaint.
Places for People Homes Limited (202115072)
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Rochdale Boroughwide Housing Limited (202108668)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Salix Homes Limited (202016108)
This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late mother's property.
Tower Hamlets Council (202102736)
The complaint is about the landlord’s decision to ask the resident to remove CCTV.
Westminster City Council (202108189)
The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. The associated complaint.
Lewisham Council (202105873)
The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint.