Lincoln City Council (201906536)
The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. noise and vibration from the water pipes in the property historically.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Nottingham City Homes (202013041)
The complaint is about the landlord’s handling of the resident’s transfer application.
Southwark Council (202104317)
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
The Guinness Partnership Limited (202015899)
The complaint is about the landlord’s handling of a gas safety check at the property.
Thirteen Housing Group Limited (202002401)
The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items damaged by the fire. The resident’s claim for compensation for the cost of replacing a carpet which was removed from the property after the fire.
WATMOS Community Homes (202013725)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s response to the resident’s reports of ASB. The resident’s reports of inappropriate staff conduct.
Aster Group Limited (202010322)
This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 January 2020. This complaint is also about the landlord’s response to the resident’s concerns about the safety of the solid fuel heating system in their property prior to the chimney fire on 7 January 2020.
Broxtowe Borough Council (201913786)
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
Catalyst Housing Limited (202002176)
The resident has complained about: the landlord’s response to his reports of noise-related anti-social behaviour (‘ASB’) from his neighbour; the landlord’s handling of his associated complaint.
Citizen Housing (201900746)
The complaint is about the landlord’s handling of the resident’s request for adaptations to her property. The complaint is about the landlord’s handling of the resident’s reports of cold spots and drafts in the property.