Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend repair appointments.
The complaint is about the landlord’s response to the resident’s request for a permanent decant.
The complaint concerns the level of service charges.
The complaint is about the level of rent at the property.
The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer.
The complaint concerns the resident’s application for housing, including a separate application for his son.
The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.
The complaint is about the handling of repairs to the electrical sockets in the property.
REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint concerns: