Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response to the resident's reports of antisocial behaviour (ASB) in the block. Handling of the resident's concerns about staff conduct. Complaint handling.
This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required major works, to the resident’s property. Handling of the resident’s decant, including issues with, and condition of, the decant properties. Response to the resident’s request to be permanently rehoused due to the condition of her property. Response to the resident’s concerns about its use of the electricity at her main residence and her being responsible for paying that bill whilst also paying electricity for her decant property. Handling of the associated complaint.
The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the resident’s complaint.
The complaint is about:
The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. Complaint handling.
The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused.
The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s concerns about damage caused to her personal possessions by the damp and mould. The resident’s reports of cracks to an internal wall, and possible subsidence. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her request to move.
The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.