All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak
The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill.
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
The complaint is about:
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
This complaint is about: