Thames Valley Housing Association Limited (202013361)
The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202104385)
The resident complained about landlord’s management of a deceased neighbour’s property.
Fareham Borough Council (202016061)
This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property.
Hyde Housing Association Limited (202007775)
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
Lambeth Council (202011261)
The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in September 2018. The length of time taken by the landlord to carry out repairs to the resident’s heating and hot water system. The length of time taken by the landlord to repair the resident’s kitchen and main front windows. The landlord’s handling of the associated complaint.
Lincolnshire Housing Partnership Limited (202102815)
The complaint is about the level of rent.
London & Quadrant Housing Trust (202105179)
The complaint is about the landlord’s handling of: repairs to the resident’s rear door and stairway handrail. the resident’s request to be reimbursed for additional heating costs associated with the rear door repair.
Norwich City Council (202015236)
The complaint is about service charges for sheltered housing support and alarm costs
Optivo (202006063)
The complaint is about the landlord’s: Handling of the end of the resident’s tenancy following her death. Requests to speak with the resident following her death.
Pine Court Housing Association Limited (202016974)
The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service.