Newlon Housing Trust (202009745)
The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Westminster City Council (201904113)
The complaint is about: The reasonableness of the service charges for the major works. The number of Section 20 notices issued by the landlord in respect of the major works. The landlord’s response to the leaseholder’s concerns that it instructed a bailiff to attend the property. The landlord’s complaint handling.
Clarion Housing Association Limited (202002871)
The complaint is about the landlord’s:
Croydon Council (202004576)
The complaint is about the landlord’s response to: allegations made about the resident by his neighbours and the landlord’s staff; the resident’s reports of harassment and discrimination by its staff.
Notting Hill Genesis (201912129)
The complaint is about the landlord’s response to the resident’s:
Southway Housing Trust (Manchester) Limited (202011705)
The complaint is about the landlord’s handling of: repair work in respect of mould and damp in the resident’s property. the associated formal complaint.
Tower Hamlets Homes (202004413)
The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property, in particular: the issuing of a final warning letter; a missed appointment; the landlord’s communication with the resident.
Waterloo Housing Group Limited (202006058)
The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint.
English Rural Housing Association Limited (202006486)
The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.
Orbit Group Limited (201912974)
REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]