Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Watford Community Housing Trust (202103329)

REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Croydon Council (202004277)

This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: The landlord discriminated against her under the terms of the Equality Act 2010. The landlord was not permitted to decline the mutual exchange at the time it did and for the reasons it did.

Islington Council (202017231)

The complaint is about the level of redress offered to the resident following her reports of a defective heating and hot water system.

Lambeth Council (202010775)

REPORT COMPLAINT 202010775 Lambeth Council 23 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Lambeth Council (202112954)

REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

Metropolitan Thames Valley Housing (202106386)

The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. historical reports of damp and mould at the property. the resident’s insurance claim for damage to her personal belongings. the residents reports that the condition of the property had caused medical problems to her family.

Onward Homes Limited (202100742)

The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. How the landlord handled her formal complaint.

Optivo (202016662)

This complaint is about the landlord’s handling of the resident’s reports of a leak into his property.