Bernicia Group (202106739)
The complaint is about the level of rent.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Bristol City Council (202009132)
The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of a boiler. Response to reports of mould and the installation of ventilation fans. Response to the resident’s request to be rehoused. Response to the resident’s concerns about adaptations. Decision to take legal action about a historical issue. Complaints handling.
Estuary Housing Association Limited (202107783)
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
Haringey Council (202104095)
The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door.
Leeds City Council (202015686)
The complaint concerns the landlord’s handling of repairs to the shed.
Midland Heart Limited (202012874)
The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s disposal of the resident's belongings and communication. The landlord offsetting the resident’s home loss payment against rent arrears. The landlord’s delay in making the home loss payment to the resident.
Sovereign Housing Association Limited (202007515)
The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to the resident’s concerns about the heating system in his home. Response to the resident’s concerns about the conduct of the operatives visiting his property.
Vivid Housing Limited (202005530)
The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s reports of problems with the cleaning of the communal areas and maintenance of the grounds at the property, response to the resident’s concerns relating to the condition of the wider estate, complaints handling.
Waltham Forest Council (202103705)
The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works.
Wandsworth Council (202010348)
The complaint is about: The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of some of her service charges.