All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident also complained about the landlord’s decision not to increase her medical priority banding following a medical assessment. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the resident; and his associated complaint.
The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: complaint handling; and record keeping.
The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling.
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has also considered the associated complaint handling.
This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, including exterior and interior lighting, locks to the utility cupboard doors, and a repair to the external front door, being charged for through service charges. Reports concerning inadequate grounds maintenance and cleaning services being charged for through service charges. Associated complaint.