Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Citizen Housing (202105621)
The complaint is about the landlord’s handling of the resident’s reports about: The heating in her property not working. Damp and mould in her property.
Derwent Community Housing Association Limited (202010496)
The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling.
Greenwich Council (202101671)
The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.
Home Group Limited (202009773)
The complaint is about the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns regarding service charges levied against the property. Response to the resident’s concerns that it failed to provide her with a copy of the building insurance policy in place for the property. Response to the resident’s concerns regarding rent increases. Complaint handling.
Kingston upon Thames Council (202100533)
The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into consideration when offering the property.
Lambeth and Southwark Housing Association Limited (202000920)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the temperature within the property. Response to the resident’s concerns regarding the property’s windows. Response to the resident’s concerns of a sewage smell and mould within the property. Response to the resident’s concerns regarding fire safety. Response to the resident’s concerns regarding the communal areas. Response to the resident’s request for alternative accommodation. Complaint handling.
Metropolitan Housing Trust Limited (202108647)
The complaint is about the landlord’s: Handling of repairs and major works to the resident’s windows. Communication with the resident about the replacement windows. Decision not to provide the resident with secondary glazing. Handling of the complaint.
Sanctuary Housing Association (202104457)
The complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the resident's reports of mice in her property. the associated complaint.
Sandwell Metropolitan Borough Council (202107784)
REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]