Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent repairs. Response to the resident's request for compensation for items damaged and the resident’s request to be relocated. Handling of the associated complaint.
The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling Code. The landlord’s unreasonable behaviour policy.
The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.
The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.
The complaint is about the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial behaviour by the resident.
The complaint is about the landlord’s response to the resident’s concerns regarding: its decision to implement contact restrictions; its request for service charge arrears; taking into account her disability when providing services. The Ombudsman has also considered the landlord’s complaints handling, specifically its decision to provide a single response to the resident’s complaints.
The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to a sole tenancy and refund the deposit.