Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (201809309)

The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.

Clarion Housing Association Limited (202002867)

The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.

Croydon Council (202000081)

The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling

Hyde Housing Association Limited (202001615)

The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.

Kingston upon Thames Council (201914479)

The resident complains about the landlord’s response to her concerns about the fire exit door at the property.

Lambeth Council (202003014)

The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.

London & Quadrant H T (201908371)

The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.

London & Quadrant H T (202003850)

The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a property in The landlord’s complaint handling

Bolton at Home Limited (202000136)

The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence he received from the landlord relating to antisocial behaviour (‘ASB’), and the landlord’s decision not to open a formal complaint. About complaint responses the landlord issued in 2019.

Clarion Housing Association Limited (202002302)

REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]