Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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Date to (mm/dd/yyyy)

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Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Brentwood Borough Council (202103090)

The complaint is about:

Citizen Housing (202009563)

The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.

Clarion Housing Association Limited (202109782)

The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.

Derwent Housing Association Limited (202110835)

The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.

ForHousing Limited (202111106)

The complaint is about the landlord's handling of the resident's concerns about the safety of her garden.

GreenSquareAccord Limited (201911522)

The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. The associated complaint.

Hammersmith and Fulham Council (202102912)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Newham Council (202011551)

The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)

The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.

Bernicia Group (202115061)

The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.