Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Torus62 Limited (201913625)

The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.

A2Dominion Housing Group Limited (201807216)

The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.

Hyde Housing Association Limited (201914260)

The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.

London & Quadrant Housing Trust (202000112)

This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.

New Charter Housing (South) Ltd (201911761)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident is represented by her partner in relation to this complaint. For the sake of clarity and brevity, both the resident and the representative are referred to jointly in this report as ‘the resident’.

Paradigm Housing Group Limited (201916010)

The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling

Sanctuary Housing Association (201910465)

The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.

Southampton City Council (201913487)

The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.