All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.