Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Vivid Housing Limited (201915956)

The complaint refers to:

Westminster City Council (201815568)

The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.

A2Dominion Housing Group Limited (202003911)

This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

Birmingham City Council (201909262)

REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Brentwood Borough Council (201915056)

The complaint is about how the landlord handled a boundary issue relating to the resident’s property.

Brighton and Hove City Council (202003804)

The complaint is about the landlord’s handling of the Resident’s mutual exchange.

Catalyst Housing Limited (201912385)

The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her request for a transfer. Her application for the mutual exchange of the property. The handling of her formal complaint on the issues.

Catalyst Housing Limited (202001591)

The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living room and kitchen) The landlord has not installed the correct adaptation (a ramp to the front door) for the tenant’s disabilities The landlord took too long to respond to reports of a mice infestation that had damaged white goods The landlord took too long to complete bathroom repairs (to the tiling and shower) The tenant’s daughter fell through the bedroom floor due to the condition of the property The landlord has not resolved a fault where the hot water stops when an outdoor pipe freezes during cold weather The landlord has not resolved the tenant’s reports of temperature issues throughout the house The landlord has refused to carry out gardening works despite offering to do so when the property was offered to the tenant

Clarion Housing Association Limited (201915302)

The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.

Hounslow Council (201911783)

The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.