Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Network Homes Limited (201916173)

The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints and to limit communication with the resident. The complaint is also about the local authority’s response to the resident’s reports about: antisocial behaviour (ASB) from his neighbours; the landlord’s complaints handling.

Notting Hill Genesis (201806908)

            REPORT   COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach   What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]

Southern Housing Group Limited (201912882)

          REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]