Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Norwich City Council (202316506)

The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.

Peabody Trust (202223647)

The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.

Cobalt Housing Limited (202228902)

The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.

Islington Council (202227599)

The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.

Orbit Group Limited (202220029)

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.