Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Teign Housing (202113413)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.

Wealden District Council (202120942)

The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.

Golding Homes Limited (202211641)

This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of Silverfish; Reports of bathroom drainage issues; Vulnerabilities, health and welfare concerns; Complaint handling.

Hackney Council (202210294)

The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202003750)

The complaint is about the landlord’s handling of:

Peabody Trust (202120467)

The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and record keeping.

Anchor Hanover Group (202210139)

The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a property to the alleged perpetrator. The resident’s complaint.

Clarion Housing Association Limited (202119820)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against the resident. The resident’s related complaint. A request for the resident to remove his camera doorbell.

Clarion Housing Association Limited (202215486)

REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

First Choice Homes Oldham Limited (202104917)

The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of the resident's rent account. Handling of the resident’s possessions. Handling of the resident’s reports about damp and mould at the former property.