Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (202000305)

The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her home.

Network Homes Limited (201900298)

The complaint is about:

Notting Hill Genesis (201911978)

The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the handling of her request to be transferred to another property.

Notting Hill Genesis (202007739)

The complaint is about:

Saxon Weald (201915048)

REPORT COMPLAINT 201915048 Saxon Weald 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Southwark Council (202001947)

The complaint is about the increase to the service charge for major works following a section 20 consultation process.

Connexus Housing Limited (202001558)

REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]

Grand Union Housing Group Limited (202006565)

The complaint is about the landlord’s decision not to replace the resident’s carpet.

Kingston upon Thames Council (202004119)

The complaint concerns how the landlord responded to the resident’s repair report for a communal light.

Mosscare St. Vincent’s Housing Group Limited (202003392)

This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.