Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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East Midlands Housing Group Limited (202001018)

The resident complains about the landlord’s response to his reports of damp and mould in the property.

Harrow Council (201914659)

This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s reports of damp and mould, and the overall condition of the property. The impact on the resident’s health from the damp and mould in the property. The landlord’s response to the resident’s reports of historic problems with her tenancy and the condition of her home.

Jigsaw Homes Group Limited (201910414)

The resident complains about the landlord’s response to his requests for CCTV footage.

Leeds City Council (201914171)

The complaint concerns:

Leeds City Council (202005224)

The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of the garden fence.

Newham Council (201907602)

The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.

The Guinness Partnership Limited (201900772)

The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.

Trafford Housing Trust Limited (201914651)

The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.

Tuntum Housing Association Limited (202000313)

The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s communication in relation to a Voluntary Right to Buy scheme, specifically, the steps it took to make tenants aware of the scheme. How the landlord handled the complaint.

Westminster City Council (202000679)

The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer service received by the complainant.