Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202001840)

The resident complains about the level of tenancy support he has received from his support provider.

Rotherham Metropolitan Borough Council (201908898)

This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety Regulations when removing asbestos tiles from his hallway floor. The resident has also complained that the landlord had, without his permission arranged for the Housing Benefit element of his Universal Credit to be paid direct to the landlord. This complaint is also about the landlord’s handling of the resident’s: Reports of disrepair to his hallway floor. Reports of damp in his property. Concerns about the electric sockets in his main bedroom. Concerns about the conduct of the Landlord's staff towards him

Shepherds Bush Housing Association Limited (201815545)

        REPORT COMPLAINT 201815545 Shepherds Bush Housing Association Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

Stockport Homes Limited (202001435)

The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres from the landlord’s refurbishment works on the street.

Thirteen Housing Group Limited (202000917)

The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling.

Tower Hamlets Council (201915515)

The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair carried out to the communal water tank in the building; offer compensation for the inconvenience caused.

Waltham Forest Council (202002996)

The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour in repairing the holes in the vinyl flooring; and The landlord’s complaints handling.

Barnet Council (201901321)

The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to the resident’s reports of noise nuisance from the neighbouring properties. The landlord’s handling of the complaint.