Orbit Housing Association Limited (202322643)
The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202227212)
The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to the bathroom floor. Complaint handling.
The Guinness Partnership Limited (202307352)
The complaint is about the landlord’s: investigation of the resident’s reports about vibration noise; complaints handling.
Waltham Forest Council (202227302)
The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.
Waltham Forest Council (202228943)
The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs to the property, including: Damp in the bathroom and the property being cold. Repairs to the lighting. Rats in the garden. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202300662)
The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.
Birmingham City Council (202320507)
The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as to the wider block. This report has also considered the landlord’s complaints handling.
Camden Council (202315839)
The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of the resident’s complaint.
Citizen Housing (202228236)
The complaint is about the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it should have advised her of her rights earlier. This Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202217008)
The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. Response to the resident’s request for a sole tenancy and associated universal credit (UC) claim. Complaint handling .