Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Brent Council (202007978)

The complaint is about the landlord’s response to the resident’s request for installation of CCTV.

Citizen Housing (202003591)

The complaint is about the landlord: providing inaccurate information to the resident about the number of years remaining on the lease; making a decision about which potential buyer to sell the property to; charging the resident an administration charge; charging the resident for the survey for the lease extension.

LiveWest Homes Limited (202001701)

The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments Loss of hot water and gas Use of Personal Data Current kitchen condition

London & Quadrant H T (201912975)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour.

Notting Hill Genesis (201911186)

The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.

Southwark Council (202008684)

The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.

Cheshire Peaks & Plains Housing Trust (201915731)

            REPORT   COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]