Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant H T (202003178)

The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system.

London & Quadrant Housing Trust (201915921)

REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

Notting Hill Genesis (201909347)

REPORT COMPLAINT 201909347 Notting Hill Genesis 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Pine Court Housing Association Limited (202001625)

The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the landlord to the resident while problems with his rent account were resolved.

Sanctuary Housing Association (202003183)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.

Shepherds Bush Housing Association Limited (202009257)

The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair.

Thames Valley Housing Association Limited (201904274)

The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.

Wakefield And District Housing Limited (202005491)

The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation awarded by the landlord.

Hyde Housing Association Limited (202006083)

The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.

Islington Council (202001430)

The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling.