Peabody Trust (202306297)
The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s concerns about the quality of service provided in the communal areas.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202343645)
The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the landlord’s complaint handling.
Southern Housing (202233614)
The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know what was included in the communal cleaning service charge. The replacement of communal doors. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202218555)
The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication with the resident during its response to a leak. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202311429)
The complaint is about the landlord’s handling of the resident’s: concerns about the fitting of his kitchen door; associated complaint.
Stonewater Limited (202206316)
The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being conducted.
Stonewater Limited (202327304)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the shower cubicle. Damp and mould in the property. The associated complaint handling.
Thurrock Council (202345817)
The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. The landlord’s handling of the associated complaint and the resident’s request for compensation.
Clarion Housing Association Limited (202325106)
The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of the associated formal complaint. Record keeping with respect to the issues.
Co-operative Development Society Limited (202207573)
The complaint is about: the landlord’s response to repairs to the communal lift, the resident’s request for the landlord to impose future sanctions on the lift contractor for any poor service. The Ombudsman has also considered the landlord’s complaint handling.