Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate under the terms of his lease. The landlord’s handling of the resident’s reports of communal repairs to his building. The landlord’s complaint handling.
This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January 2021. A discrepancy between the Risk Assessment and Method Statement for those works. Rubbish being left in the resident’s property once the works had been completed and the associated clearance costs incurred.
This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).
The complaint is about the landlord’s request for the resident to rehouse her pet cat.
The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.
The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy.
The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his concerns about staff conduct.
This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.
The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints handling.