Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the landlord’s response to the leaseholder’s concerns about roadside parking restrictions. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.
The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs to a broken door lock. The associated complaint.
The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and communication about her service charge account. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.
The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.
REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the living room. Damp in the kitchen and bathroom and a bathroom extractor fan. The Ombudsman has also considered the landlord’s record-keeping.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.