Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in to staff conduct. Handling of reports of issues with poor caretaking. Handling of the complaint including the request for compensation.
The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. The landlord’s complaint handling has also been investigated. The landlord’s record keeping has also been investigated.
The complaint is about: The landlord’s handling of the resident’s concerns around changes to the parking system. The landlord’s complaint handling.
The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.
The complaint is about the provision of estate services paid for by the resident through his service charge to the landlord. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident.
The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's handling of the resident's reports of a carbon monoxide leak from the boiler. The landlord's handling of the resident's arrears on the rent account The landlord's decision to make a safeguarding referral to the local authority. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s complaint handling.
This complaint is about the level of compensation offered to the resident by the landlord during major repair works.