Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.
This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; its buy back of the resident’s property; the related complaint.
The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management charges and a refund relating to a fire panel and a refund relating to a fire panel. Subject Access Request (SAR). Queries relating to a threat of legal action regarding a Gas Safety Certificate (GSC). The landlord’s complaint handling, including a cancelled complaint and request for compensation.
The complaint is about:
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.