Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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South Tyneside Council (202124095)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.

Wandle Housing Association Limited (202012550)

The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in accordance with the Housing Health and Safety Rating System (HHSRS). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Catalyst Housing Limited (202101599)

The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation system. ASB in the communal areas. The complaint handling.

Hyde Housing Association Limited (202016984)

The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.

Lambeth Council (202124358)

The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The Ombudsman has also considered the landlord’s record keeping.