Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

London & Quadrant Housing Trust (202001649)

The complaint is about the landlord’s handling of the resident’s mutual exchange.

Longhurst Group Limited (202002014)

The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.

Metropolitan Housing Trust Limited (201817108)

The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.

Metropolitan Housing Trust Limited (202006509)

The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.

Metropolitan Housing Trust Limited (202006931)

The complaint is about the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling.

Midland Heart Limited (201916075)

The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.

Orbit Group Limited (202009846)

The complaint is about the landlord’s decision to remove CCTV at the property.

Peabody Trust (202002510)

The complaint is about the terms of a new tenancy agreement offered by the landlord.

Sanctuary Housing Association (202008731)

The complaint is about the landlord’s maintenance of the boiler.

South Tyneside Homes (202005951)

The complaint is about: The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices from the local authority’s Housing Benefit service. The landlord’s handling of the associated complaint.