Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hammersmith and Fulham Council (202109186)

The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.

Southern Housing Group Limited (202200250)

The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)

Kingston upon Thames Council (202116746)

REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Notting Hill Genesis (202005440)

The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. Communal antisocial behaviour (‘ASB’).

Notting Hill Genesis (202118481)

The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.

Peabody Trust (202106252)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.