Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. Response to reports that the kitchen needed replacing. Handling of the recent kitchen redesigns. Complaint handling.
The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession.
The complaint is about:
The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports of a fence and shed built by her neighbour, which she asserted caused a safety issue. Request to add her husband to the tenancy agreement. Alleged outstanding repair issues, specifically the water ingress from the above property, works to the kitchen / kitchen cabinets, and the damp and mould in her property. Request to be granted a direct offer for a new home. The resident also complained about the landlord’s handling of her complaint.
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request to run a business from her property.
The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.
The complaint concerns whether the resident is entitled to use of a shed.
The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.