Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Home Ownership Limited (202001957)

The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.

Southwark Council (202004554)

The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.

Southwark Council (202005132)

The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.

Waltham Forest Council (202000574)

The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers.

Waltham Forest Council (202005257)

REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Incommunities Limited (202011217)

The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks.

Jigsaw Homes Group Limited (202007735)

The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

Metropolitan Housing Trust Limited (202004494)

The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.

Orbit Housing Association Limited (201910103)

The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.

Saxon Weald (202002242)

REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]