Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Anchor Hanover Group (202008755)

The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.

Birmingham City Council (202007242)

The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.

Cambridge City Council (202009399)

The complaint is about the landlord’s application of its abandonment process to the resident.

Cross Keys Homes Limited (202003275)

This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings damaged by damp and mould at her previous property. Duplication of rent resulting in rent arrears in 2019. The additional cleaning and decorating required at her new property prior to her moving in December 2019. Re-using the laminate flooring that was gifted by the landlord whilst she was at her previous property in 2019. The contact arrangements imposed by landlord.

Leeds City Council (201909241)

The complaint is about the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s report of his new toilet being unsuitable, complaint handling

Leeds City Council (202000707)

This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property.

Network Homes Limited (202007379)

The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties.

Peabody Trust 2018 (202004640)

The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.

Birmingham City Council (202009260)

The complaint is about the landlord's response to the resident's request to replace the kitchen.

Hammersmith and Fulham Council (202008846)

The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of redress offered by the landlord for the delay, distress and inconvenience caused. The landlord’s response to the request for redress for damage to the resident and his tenant’s personal belongings. The landlord’s response to the request for the loss of rental income the resident incurred during the delays.