Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about a pest infestation at the leaseholder’s property.
The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.
This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the resident’s request for a property transfer.
The complaint is about the landlord’s response to the resident’s query about window cleaning.
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended her home to carry out a repair.
This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.
The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.