Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Greenwich Council (201909305)

The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Hounslow Council (202008895)

The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of the property, and the level of compensation offered to her. The landlord’s complaints handling.

Nottingham City Homes (202010127)

The complaint concerns the landlord’s handing of the resident’s rehousing application.

One Housing Group Limited (202000109)

The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage of his shared ownership property; the landlord’s response to the resident’s reports regarding the accuracy of the service charges; the landlord’s response to the resident’s request to sight the supporting evidence for the service charges; the landlord’s response to the resident’s reports it miscalculated his monthly direct debit payments; the landlord’s complaints handling.

Orbit Housing Association Limited (201914078)

The complaint is about:

Tower Hamlets Community Housing (202001334)

The complaint is about the landlord's handling of the resident’s request for an emergency repair to the communal front door lock. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Wandle Housing Association Limited (201911095)

The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.

Clarion Housing Association Limited (202004595)

REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Futures Housing Group Limited (202004109)

The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint.

Leeds City Council (202004331)

The complaint is about: The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal lounge and balcony. The presence and availability of the landlord’s staff during the Covid-19 pandemic. The landlord’s response to health and safety during the Covid-19 pandemic. The landlord’s handling of repairs to the lift.