The Riverside Group Limited (202106360)
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Barking and Dagenham Council (202115176)
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
Birmingham City Council (202011666)
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
Cheshire Peaks & Plains Housing Trust (202106617)
The complaint is about the landlord’s:
Clarion Housing Association Limited (202014874)
The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint handling.
Great Places Housing Association (202117663)
The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality.
Haringey London Borough Council (202112349)
The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s response to the resident’s reports of damage to her belongings. The landlord’s response to the original works to the kitchen. The landlord’s associated complaint handling.
Hyde Housing Association Limited (202012164)
This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and living room; the related complaint.
Leeds City Council (202101525)
The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.
Metropolitan Thames Valley Housing (202119888)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.